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FAQ

May I make changes to my rental while traveling?
If you need to make any changes to your reservation while travelling, including rental duration, locations, or vehicle type, please call our toll free number provided on your Everycarhire voucher. We are open 24 hours per day, 7 days a week to assist you in making any changes.

What should I do with paperwork pertaining to my rental?
We advise you to retain any paperwork you receive, including the rental agreement, final invoice, and fuel receipts - this will enable us to assist you in answering any questions you may have.

Should I read my rental voucher? 
Please read your Everycarhire voucher and it's "Terms & Conditions" and contact us if you have any questions.

What will happen when I arrive to pick up my rental? 
Upon arrival at your destination, you will be asked to sign a rental agreement outlining the inclusions and exclusions. Please be sure to accept what you need and decline any items that you don't need or want. Everycarhire.com cannot refund any charges that are accepted at the time of check out.

How do I confirm my reservation? 
To pay for your reservation, you can either email us or enter your credit card information when you've navigated to our sales page. All information sent through our web site is encrypted to protect your privacy.

How do I request a car?

  • To request a car on our web site, choose your country, click on the 'Find Cars' box on home page. You will then go to the first screen for car rental. Clicking the 'change country' box on the top right hand side can alter this location. A currency choice in either British Pounds (GBP) US Dollars ($) or Euros shown above the currency converter text.
  • Now is its time for you to choose the city where you would like to rent the car. For a standard car rental, you will also need to enter your pick-up and drop-off dates and times (time is on a 24-hour clock). Once you have chosen your country, city and dates, click on the 'Find Cars' button.
  • The next screen you see will have a list containing the 8 car classes available for your country/city and dates. Text links at the start of the list will navigate you through all of the car results. Cars are sorted by price and transmission, with the manual transmission cars being the cheapest. Next to the car name there will be a small picture of the car that you can click on to see more detailed information about it. When you find a car you like, you can click on the red 'Select' button to add it to your request. Clicking the select button does not mean you are obligated to rent that car!
  • Once you have selected a car, you will be asked to provide more detailed information about your rental on the next screen. All form fields in boldface need to be completed. After entering that information, the car will be added to your request and will remain with it until you either submit it to us or remove it. You can also edit the information you added on the last screen at any time by clicking on the 'My Request' button and the clicking on the 'View/Edit' icon next to that item. Please Note: You cannot edit your car type, country or dates on a standard rental without starting over. To start over, click on the 'Delete' icon next to an item and then click the 'Car' tab to begin again.
  • You may also add 'Specials' to your request, but they will not be applied to your rate until after you have submitted your request to us.

Can I submit a request by email? 
To send your quotation to us, simply email us your itinerary details at reservations@everycarhire.com. We will require your full details, including driver age, including any additional drivers, pick up and drop off locations and dates. We will respond by email within a few hours. All information you send to is encrypted to protect your privacy.

Where does my request go? 
Your encrypted request is emailed to our Internet Department. A reservations specialist will review your request and email you a completed quote, usually within a few hours. When you receive your completed quote from us, you can then confirm it by paying for it if you choose to do so. After we send you a final quote, we will make a temporary, non-binding reservation in your name in order to lock-in the rate we quoted you. If any sale or promotion applies to your reservation, our email response will notify you of the impending deadline. By sending a request to us, you are not under any obligation to rent a car.

Will I have to complete a driver profile after I make a booking? 
We only require a driver profile to be filled out whenever special arrangements must me made for a client to pick up a car. These situations include before or after hours pick-ups, hotel deliveries, and meet and greet services. The completion of the driver profile expedites the confirmation of the service. It also allows all rental paper work to be filled out prior to the client's arrival. We will notify you via email only if you need to complete a driver's profile form.

Do you have free-fone service from overseas? 
Instructions will be provided with your confirmation voucher, so you may contact us on free-fone should you require assistance after departure. (Emergency road service is provided locally with every rental.)

How can I pay for my rental?
Everycarhire accepts American Express, Mastercard, Visa and personal checks.

How is my rate guaranteed?
Our rates are guaranteed in British Pounds (GBP), American Dollars (USD), Canadian Dollars (CAD), Australian Dollars (AUD), South African Rand (ZAR) and Euros. For most bookings, only a partial pre-payment is required

How quickly can I confirm my reservation?
We can confirm most reservations with as little as 20 minutes advance notice. For last minute reservations, please contact us via our Contact Page.

Is there a fee for canceling or changing a reservation?
There never is a fee to change or cancel car rental bookings. Reservations are fully refundable at any time. Everycarhire.com and associates must process all changes and cancellations.

What do I need to pick-up my car?
Reservation vouchers are required. Everycarhire vouchers contain specific information about the car you have reserved, the rental rate, and other details. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. In either case, a copy is mailed the next business day. A rental agreement is completed at the rental counter at the time of pick-up. See our Sample Voucher for more information.

What if I find a better rate for a rental car?
We guarantee the best rates and service available. If you happen to find a lower rate with comparable service, location, terms, and surcharges, we'll beat it! To submit the lower rate to us, please complete our Guaranteed Best Rate form.

When is your reservation center open?
Our reservations center is open 08:00 - 20:00, M-F and 09:00-16:00 S-S. Contact us via our Contact Page, or book online using the form on the left.

What do I need to do to make a one way reservation?
Contact  us vis our contact page with full details of your request, and we will respond as soon as possible.We also do International one ways!